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Automating service problem management business operations using the TM Forum NaaS APIs


# Autonomous Networks & the Edge
# AI, Data & Analytics
# APIs
# Automation and Orchestration solutions
# Network and communications infrastructure
# AI & machine learning
# IoT
# Proof-of-concept
# Autonomous Networks
# IT Transformation
# Network Automation
# Open Digital Architecture
# Cloud Native IT & Agility
# Network Automation Solutions
# IT Automation and Orchestration Solutions

Company Overview

Please Join our next Catalyst LIVE Demos
Monday November 9th at 13:00 CET.

Join Via the Agenda: Automating service problem management business operations using the TM Forum Network-as-a-Service APIs - Catalyst demo




Contact us to set up a run through at a time to suit you.

Join us for this live demonstration to see complex service problem management for composite multi-CSP services can be simplified through the TM Forum Service Problem Management API.

We will also be showcasing how deploying a NaaS Orchestrator on top of an existing fault management and service assurance stack is a credible route for CSPs to take in their adoption of the NaaS standards, with little to no impact upon their current business operations in that area.

"The current model in which operators expose services using manual processes or legacy standards like ebXml, is complex, expensive and creates friction, like a barrier, for our customers. We really need to transform to a model where all service fulfilment and service assurance functions are exposed over standard REST-based APIs. This will really allow us to rapidly launch innovative new products that are easy to consume by our customers." Milind Bhagwat, Principal Enterprise Architect, BT

“We can’t afford to throw away all our existing investments; we need to incrementally evolve the architecture we’ve already got, enabling us to deliver benefits back to the business earlier” Lester Thomas, Chief IT Systems Architect & Distinguished Engineer, Vodafone

In order to avoid major IT transformation of their legacy OSS and BSS stacks, as they seek to become more agile and responsive to changing market conditions and the evolution of new technologies, digital service providers can deploy a Network as a Service (NaaS) API wrapper to support industry-standard APIs with minimal disruption to their standard operations.

This Catalyst project models a multi-site IoT customer service and demonstrates the choreography of NaaS Service Problem Management API messages between the IoT service customer, the IoT service providing CSP and a last-mile connectivity supplying CSP. It illustrates how a CSP can integrate those API exchanges with a legacy OSS stack that continues to be used for service assurance. The Catalyst also assesses the IoT Information Framework (SID) model to identify its appropriateness for use in this scenario.

The solution enables a dynamic & self-service-based digital environment for the CSPs with the following features:

  • Provider CSPs’ ability to offer and assure network services via a network abstraction layer that ensures only the appropriate functionality and data is exposed, decoupling the interface to customers from the internal implementation within the CSP;
  • Improved visibility by Customers of Service Problems; standardizing the creation, tracking and resolution of Service Problems with their Provider CSPs reduces the cost of operations for the customer and lowering their barrier to exit
  • Improvements in MTTR for Service Problems by standardizing the exchange of relevant data between Customer, Providing CSP and Supplying CSP


Exhibitor Information

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